Policies

    General Policies:

    • Check In Time: 12 noon 
    • Check Out Time: 11 a.m.
    • Business Office Hours: 8 a.m. - 4 p.m. (Instructions for late arrivals are sent in the reservation confirmation email.)
    • We do NOT allow tent camping. Please do not bring tents or truck camper shells to the resort when you camp.
    • Pets are allowed.
    • A completed Reservations for Minors form is required for all unaccompanied minors. To download the form, copy and paste this link into your browser: http://www.rvonthego.com/images/PDF/Reservations-For-Minors061917.pdf.
    • The rates displayed do not include any applicable service fees or charges for optional incidentals.

     

    Reservation & Payment Policies:

    • Your credit card will be charged one night rack rate prior to arrival.
    • To make changes to your reservation, please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.
    • If a RV/Tent site reservation is cancelled at least two days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit. Otherwise the one night deposit will be forfeited.
    • If a rental reservation is cancelled at least seven days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit.
    • Rental reservations that are cancelled within seven days of arrival are not eligible to receive a refund.
    • In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
    • Prices and site type are subject to availability.
    • No refunds will be issued for early check out.
    • For reservations of one month or longer, a full refund of your reservation deposit will be made for notification made forty-five (45) days in advance of original arrival date.
    • The only exception to our refund policy is a death or a documented major family medical emergency, which will entitle the guest to a full refund of the deposit if the cancellation is made prior to check-in.
    • There is an additional daily resort fee charge of $4 for all stays of less than 30 days.
    • Please note that rates may be changed without notice. If applicable, city and state taxes are charged in addition to the published rate.

     

    Helpful Information:

    • Free WiFi hotspot located in the office. Additional WiFi available at the site for a fee.